مرکز منطقه ای اطلاع رساني علوم و فناوري - Total quality management in hospitality: an application of the EFQM model

Title of article :

Total quality management in hospitality: an application of the EFQM model

Author/Authors :

Cesar Camis?n، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1996

Pages :

From page :

191

To page :

201

Keywords :

Total Quality Management , Service Quality , Valencianhospitality industry , quality grading systems. European Quality Award

Journal title :

Tourism Management

Serial Year :

1996

Journal title :

Tourism Management

Record number :

195324

Link To Document :