مرکز منطقه ای اطلاع رساني علوم و فناوري - Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent

Title of article :

Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent

Author/Authors :

Eric Laws، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1998

Pages :

From page :

545

To page :

554

Keywords :

diary research , service blueprint , Service design , heritage. service quality

Journal title :

Tourism Management

Serial Year :

1998

Journal title :

Tourism Management

Record number :

195555

Link To Document :