Title of article
Service quality of travel agents: the case of travel agents in Hong Kong
Author/Authors
Terry Lam، نويسنده , , Hanqin Qiu Zhang، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1999
Pages
9
From page
341
To page
349
Keywords
Perceptions and expectations , SERVQUAL , Travel agents , Customer satisfaction
Journal title
Tourism Management
Serial Year
1999
Journal title
Tourism Management
Record number
195598
Link To Document