مرکز منطقه ای اطلاع رساني علوم و فناوري - Passenger expectations and airline services: a Hong Kong based study

Title of article :

Passenger expectations and airline services: a Hong Kong based study

Author/Authors :

David Gilbert، نويسنده , , Robin K. C. Wong، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2003

Pages :

From page :

519

To page :

532

Keywords :

airline , Marketing , Services , Segments , SERVQUAL

Journal title :

Tourism Management

Serial Year :

2003

Journal title :

Tourism Management

Record number :

195953

Link To Document :