مرکز منطقه ای اطلاع رساني علوم و فناوري - Cross-national analysis of hotel customers’ attitudes toward complaining and their complaining behaviours

Title of article :

Cross-national analysis of hotel customers’ attitudes toward complaining and their complaining behaviours

Author/Authors :

Atila Yüksel، نويسنده , , UgurK. Kilinc، نويسنده , , Fisun Yüksel، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2006

Pages :

From page :

To page :

Keywords :

Complaining attitude , Complaining behaviour , Cross-national research , Service recovery , Complaint handling

Journal title :

Tourism Management

Serial Year :

2006

Journal title :

Tourism Management

Record number :

196191

Link To Document :