• Title of article

    Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

  • Author/Authors

    Senga Briggs، نويسنده , , Jean Sutherland، نويسنده , , Siobhan Drummond، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2007
  • Pages
    14
  • From page
    1006
  • To page
    1019
  • Keywords
    Service Quality , service delivery , Customer expectations , Standards , Hotel service
  • Journal title
    Tourism Management
  • Serial Year
    2007
  • Journal title
    Tourism Management
  • Record number

    196461

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=196461