مرکز منطقه ای اطلاع رساني علوم و فناوري - A customer service process innovation using the integration of data base and case base

Title of article :

A customer service process innovation using the integration of data base and case base

Author/Authors :

Jae Sik Lee، نويسنده , , Yong Xune Xon، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1996

Pages :

From page :

543

To page :

552

Journal title :

Expert Systems with Applications

Serial Year :

1996

Journal title :

Expert Systems with Applications

Record number :

197338

Link To Document :