Title of article
Knowledge engineering for an intelligent case-based system for help desk operations
Author/Authors
Christine W. Chan، نويسنده , , Lin-Li Chen، نويسنده , , Liqiang Geng، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2000
Pages
8
From page
125
To page
132
Keywords
case-based reasoning , Help desk automation , Knowledge engineering
Journal title
Expert Systems with Applications
Serial Year
2000
Journal title
Expert Systems with Applications
Record number
197817
Link To Document