مرکز منطقه ای اطلاع رساني علوم و فناوري - A multi-perspective knowledge-based system for customer service management

Title of article :

A multi-perspective knowledge-based system for customer service management

Author/Authors :

C. F. Cheung، نويسنده , , W. B. Lee، نويسنده , , W. M. Wang، نويسنده , , K. F. Chu، نويسنده , , S. To، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2003

Pages :

From page :

457

To page :

470

Keywords :

Case-based reasoning , Customer service management , Performance measurement , Knowledge-based system , Business automation

Journal title :

Expert Systems with Applications

Serial Year :

2003

Journal title :

Expert Systems with Applications

Record number :

198004

Link To Document :