Title of article :
A web-based system for analyzing the voices of call center customers in the service industry
Author/Authors :
Sung Min Bae، نويسنده , , Sung Ho Ha، نويسنده , , Sang-Chan Park، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2005
Keywords :
Voice of customer , Call center , Life insurance , Customer relationship management , Data mining
Journal title :
Expert Systems with Applications
Journal title :
Expert Systems with Applications
