Title of article :
Investigating the post-complaint period by means of survival analysis
Author/Authors :
Bart Larivière، نويسنده , , Dirk Van den Poel، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2005
Pages :
11
From page :
667
To page :
677
Keywords :
Survival forests , Actual customer behavior , DATA MINING , Consumer complaint behavior , Proportionality , Customer relationship management
Journal title :
Expert Systems with Applications
Serial Year :
2005
Journal title :
Expert Systems with Applications
Record number :
198304
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=198304
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