Title of article :
A framework for benchmarking service process using data envelopment analysis and decision tree
Author/Authors :
Hyeonju Seol، نويسنده , , Jeewon Choi، نويسنده , , Gwangman Park، نويسنده , , Yongtae Park، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2007
Keywords :
Efficiency , Decision tree , Data envelopment analysis , Process priority , Service process benchmarking
Journal title :
Expert Systems with Applications
Journal title :
Expert Systems with Applications
