Investigation of the Status of KM Infrastructures in Mellat Bank Branches of Ahwaz City from Employees and Managersʹʹ Point of View

One of the necessities of KM is identification and provision of its infrastructure and the heart of KM process is conversion and sharing knowledge. Each organization needs 3 main infrastructure groups in order to implement KM systems. These infrastructures are mainly: human infrastructures (human resources), process infrastructures (regulations, rules and procedures) and technology infrastructures (network, website and … ). The main goal of the present research is to study the KM infrastructures in Mellat Bank branches of Ahwaz city in order to investigate the level of readiness of a structure related to KM establishment from employeesʹ point of view and provision of a general appropriate structure for implementation of knowledge management. This research is a descriptive-survey research. Stratified random sampling method was used in this study. Sample size was equal to 200 people. Data was collected by means of questionnaires. Results showed that the components of human resources, IT, culture, leadership and structure are in good status (above average), but budget component is in bad conditions.