The Effect of Application of Information Technology on the Organizational Performance Using the EFQM Model (A Case Study of Telecommunication Company of TEHRAN)

the main goal of this research is to investigate the effect of IT on organizational performance using EFQM model in Tehran Telecommunications Company. Questionnaire was used for data collection. Sample members were selected from employees of Tehran Telecommunications Company. 383 questionnaires were usable. Kolmogrov-Smearnov test was used to verify normality of research variables. SPSS and LISREL software were used to investigate research hypotheses. Results showed that IT has relationship with EFQM model criteria and all hypotheses were verified.