Relationship between Intellectual Capital and Organizational Agility with Mediatory Role of Employee Empowering in Service Sector (Case Study: Karafarin Insurance Company)

Passing agricultural and industrial era and moving toward information era has caused that markets witness wider and more varied services and products and increasing competition has formed. Such changing environment caused emergence of novel concepts such as organizational agility concept. In this competitive space, acquiring knowledge is turned to an important motive for development and growth of organizations so that they promote their competitive situation. Intellectual capital is one of major organizational capabilities which can considerably help organizations in knowledge creation and sharing, and developing competitive advantage compared to other organizations. Meanwhile, human resource empowerment is one of the most effective ways of achieving competitive advantage. Current paper attempts to investigate relationship between intellectual capital and organizational agility in Karafarin Insurance Co. it is of survey type and data were collected using questionnaire, and 187 people were selected as sample using simple random sampling. In order to answer the research hypotheses, confirmatory factor analysis (CFA) and structural equations modeling (SEM) using SMARTPLS software were utilized. Research findings suggest significant relationship between research variables. That is, there is positive significant relationship between human capital, structural capital and relational capital in one hand, and organizational agility on the other hand.