Critical Success Factors for an E-Learning Service Center in the Taiwan Knowledge Bank

This research probes the critical success factors of e-learning service centers. In the research process, which reviews theories presented in the literature, the researcher discovers and generalizes possible main factors that contribute to the successful operation of e-learning service centers and dimensions of success. Through interviews with internal personnel in model enterprises and through the process of triangulation, this study interprets and validates these factors. According to the research findings, the critical success factors of elearning service centers include national culture, operational environments, learning mechanisms, learners’ views and instructors’ views, while learning intention, learning effectiveness, learning satisfaction and the creation of profits are the dimensions used to measure the success of an e-learning service center. The research findings can serve as references for educational training units, enterprises or governmental units when implementing e-learning projects or activities.