Technology roadmap development process (TRDP) for the service sector: A conceptual framework

This paper provides a decision making framework for development of technology roadmaps by integrating emerging technology intelligence with established decision making and product development methods. This paper integrates the following methods: technology mining, analytic hierarchy process, and technology roadmapping Specifically the emphasis is pointed towards service industry where research has indicated major differences exist when compared to the manufacturing industries. The framework is detailed in the paper providing a platform for practitioners to adopt for their own decisions to make and for researchers to expand by applying it to different service industries.