Title of article :
A managerial assessment of the waiting-time performance for alternative service process designs
Author/Authors :
C. Sheu، نويسنده , , S. Babbar، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 1995
Keywords :
Customer service quality , service process design , break-even analysis , waiting-timeperformance
