Title of article
Waiting: integrating social and psychological perspectives in operations management
Author/Authors
Winter Nie، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1995
Pages
19
From page
611
To page
629
Keywords
Queue management , Customer satisfaction , Assimilation±contrast theory , Attribution theory , Perception of waiting , Stress management
Journal title
OMEGA
Serial Year
1995
Journal title
OMEGA
Record number
207239
Link To Document