Title of article :
Towards “zero abandonments” in call center performance
Author/Authors :
John C. Duder، نويسنده , , Moshe B. Rosenwein، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2001
Pages :
7
From page :
50
To page :
56
Keywords :
Manpower Planning , Call center planning , Marketing
Journal title :
European Journal of Operational Research
Serial Year :
2001
Journal title :
European Journal of Operational Research
Record number :
213880
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=213880
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