Title of article
Customer satisfaction analysis: Identification of key drivers
Author/Authors
W. Michael Conklin، نويسنده , , Ken Powaga، نويسنده , , Stan Lipovetsky، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2004
Pages
9
From page
819
To page
827
Keywords
Customer Satisfaction , Shapley value , Cooperative games , Kano theory , attributable risk
Journal title
European Journal of Operational Research
Serial Year
2004
Journal title
European Journal of Operational Research
Record number
214880
Link To Document