A Survey of Client Satisfaction on Service Delivery in Urban Health Centers of Yazd

Introduction: Satisfaction as a key indicator of health care quality is important for development, recognition and treatment of people in need. The aim of this study is to determine the rate of satisfaction of referral people from the health centers of Yazd city. Materials and Methods: This was a descriptive analytic (cross- sectional) study. The participants were 360 clients, who had referred to 13 health centers of Yazd city and were selected by simple sampling methods. The data was collected by a standard questionnaire. After collection, the data were analyzed by SPSS 18, descriptive tables, ANOVA, and T-test. Results: The mean age of participants was 32.81±9.96, from which 135 (37.6%) were male and 224 (62.2%) were female. About 303 (62.2%) patients were married. 187 (51.9%) patients were university graduates and 15 (4.2%) were illiterate. Results showed that the satisfaction from the time in more than 94% of participants was moderate. And 49.4% of participants were mostly satisfied by the behavior of employees. Conclusion: Results of the present study showed that most discontent patients complained of equipment, which should be considered for future planning by authorities.