Method for supporting conflict resolution for efficient PSS development

A method is proposed to enable service designers to identify existing conflicts in design solutions and to develop basic strategies to solve them. For this purpose, two different approaches for detecting conflicts are introduced: one entails the use of lexical expressions of functions, and the other involves the ranges of design parameters. In the remainder of this paper, the authors describe a detailed process to identify conflicts in design solutions and to develop strategies for resolving them by applying the proposed methods in an actual service case. The proposed method is expected to lead to an improvement in the efficiency of PSS development.