Author/Authors :
Askari، Roohollah نويسنده Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran , , Rafiei، Sima نويسنده PhD Student, Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran , , MONTAZEROLFARAJ، RAZIEH نويسنده Department of healthcare management, Faculty of health, Shahid Sadoughi University of Medical Sciences MONTAZEROLFARAJ, RAZIEH , Sepaseh، Fatemeh نويسنده School of Public Health, Shahid Sadoughi University of
Medical Sciences, Yazd, IR Iran , , Dehghani Tafti، Arefeh نويسنده MSc Student in Biostatistics, Isfahan University of Medical University, Isfahan, Iran , , Irany Nasab، Mahboobeh نويسنده School of Public Health, Shahid Sadoughi University of
Medical Sciences, Yazd, IR Iran ,
Abstract :
Responsiveness is the main indicator of high performance in every
health system. This study was conducted to assess non-medical services’
responsiveness from patients’ viewpoint through applying a localized
responsiveness model in Iran. This was a descriptive, cross-sectional
study, conducted in three hospitals of Yazd province in 2015. To collect
data, a standardized questionnaire was used and data were analyzed by
SPSS 16 software package, through applying descriptive statistical
tests, T-test, correlation and analysis of variance (ANOVA). The study
findings revealed that a mean score for responsiveness from patients’
viewpoint was 2.48 ± 0.26 at a public hospital, 2.14 ± 0.26 at a private
and 2 ± 0.27 at a charity hospital representing an average level for
hospitals under study. The highest and lowest mean scores among
different aspects of responsiveness belonged to dignity (2.5 ± 0.36) and
informed choice (1.9 ± 0.43). Given that responsiveness was evaluated at
an average level, appropriate policy interventions and necessary reforms
are proposed to increase its status in under study hospitals.
