Title of article :
Quality Assessment of Staff inservice training from View Points of Employees Ahvaz Jundishapur University of Medical Sciences
Author/Authors :
Gilavand، Abdolreza نويسنده Department of Education Development Center,Ahvaz Jundishapur University of Medical Sciences,Ahvaz,Iran ,
Issue Information :
فصلنامه با شماره پیاپی سال 2016
Pages :
5
From page :
42
To page :
46
Abstract :
Background: Medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people.This research aimed to study the quality assessment of staff in-service training from the viewpoints of employees Ahvaz Jundishapur University of Medical Sciences based on SERVQUAL model during 2011 - 2015. Methods: This is a descriptive, cross-sectional study, which was conducted in December 2015. Its population included 1210 persons who were formal staffs or contractors of central university and colleges located on campus, with at least a bachelors degree. The sample size was estimated 292 persons based on Cochran formula. Then, the sample of each course (public, professional and computer) was selected randomly. The data were collected by using SERVQUAL questionnaire. In order to analyze the data, descriptive and inferential statistics (including frequency, frequency, density, standard deviation, SD) and given to the abnormal distribution of data, Kolmogrov Smirnov test and nonparametric tests of Wilcoxon and Kruskal-Wallis were used with the software of SPSS V 21. Results: The results showed that from the 5 dimensions of the service quality, two dimensions of empathy and reliability have no negative gaps, the dimensions of credibility (-1.44), tangible (-0.66) and responsiveness (-0.41) have negative gaps and there are no significant differences between the quality of public, professional and computer educational services (P>0.05). Conclusions: It is recommended that this university prioritize those dimensions that had the highest gap (Tangibles, Responsiveness and Creditability) to allocate the resources and effort to address problems and enhance the quality of education.
Keywords :
Staff in-service Training , Ahvaz Jundishapur University of Medical Sciences , iran
Journal title :
Future of Medical Education Journal
Serial Year :
2016
Journal title :
Future of Medical Education Journal
Record number :
2400583
Link To Document :
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