Title of article
Consumer Complaining Behavior
Author/Authors
Abbasi Armaghan نويسنده The Islamia University, Bahawalpur, Pakistan Abbasi Armaghan
Pages
8
From page
43
Abstract
Customer complaining behavior is an expression of dissatisfaction with a product and
services. Finding that how people complaining through different ways. Therefore, this study
aimed at empirically investigation how customer complaint through the Perceived value of
complaining and Complain to third party. For this purpose we are using different techniques
including correlation, regression, cronbach Alpha. The data was collected through
questionnaires from a sample of 50 respondents of Bahawalpur Pakistan to check the
complaining behavior of the customer in Bahawalpur Area, through this we find that there is a
positive relation between the customer complaining behavior with the Perceived value of
complaining and Complain to third party.
Journal title
Astroparticle Physics
Serial Year
2015
Record number
2409621
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