Identification of parameters affecting the success of the hospital information system & presentation of a model for user satisfaction improvement

The identification of effectivedeterminants and measures on the success of hospital information systemscould significantly lead to the improvement of theirperformance. In this paper, the effectivedeterminants and measures on the success of hospital information systems have been identified and then the data has been collected with the help of two researcher-made (customized) questionnaires and finally analyzed with inferential statistics by the SPSS software. According to the questionnaires, the results of the collected data weredivided into two groups: results of experts and those of system users’. Inthe experts group, after identifying the measures and determinants from the literature, there were presented to expertsand with the use of one sample T test, the influencing measures and determinantson the success of hospital information systems have been identified. These measures were provided to users and then the confirmatory factor analysis was performed to assess the validity of questionnaires and structure of the identifieddeterminants from the users’ opinions. Finally, several linear regression analyseswere conducted to examine the hypotheses and proposed model to improve user satisfaction in hospitals.