Effects of Control Mechanisms on Goal-Orientation of Service Providing Staff

Control system is designed aiming to ensure the performance of the organization with what the organization manager wishes. Designing such a system is usually very complex. An effective system is formed of some interrelated elements which some of them are elements of performance measurement, motivation and organizational structure. It might at first be assumed that the different attitudes used by theorists and researchers in the field of management control can be divided into two groups: right and wrong or significant and insignificant. Such a thinking leads us to the point that we see each of the components of management control system as a single island. Such thinking seems to be rejected because the components of the management control system should be studied as integrated and linked together. The statistical population consists of 90 managers and deputies of Isfahan social security organization. In this regard, one main hypothesis and fifteen sub-hypotheses are studied, that all assumptions were evaluated through regression analysis that the results of the data analysis and information gathered from the target population showed that apart from the third hypothesis (behavior-based control on performance avoidance has a significant impact), other hypotheses were confirmed. So considering the obtained results, it can be said that official policies control systems, rules and procedures used by organizations for effectiveness and directing the motivations and behaviors of employees is to get the desired results.