Author/Authors :
Moslehi, Shandiz Health management and economics research center - Iran University of Medical Sciences, Tehran, Iran , Atefi Manesh, Pezhman Health management and economics research center - Iran University of Medical Sciences, Tehran, Iran , Sarabi Asiabar, Ali Health management and economics research center - Iran University of Medical Sciences, Tehran, Iran
Abstract :
Background: Recently, quality is a serious concern in development of organizations. There are
various indicators to assess quality and the purpose of this study was to identify the main indicators
for quality measurement of Iranian health centers.
Methods: This qualitative study was conducted in three stages: first, review of the literature was
performed to identify different indicators for quality measurement in health centers; second, a tworound
Delphi process was used with participation of 18 experts in both rounds; third, Analytical Hierarchy
Process (AHP) method was applied to give weights to each indicator.
Results: Twenty-seven indicators were identified from the literature review stage. The Delphi
method reduced the list to 4 indicators. Developing a quality plan in the health center had the highest
weight (38%) and percentage of followed complaints the lowest (12%). The consistency rate was
7.2% indicating appropriateness of the data.
Conclusion: This list of indicators can be used as a template for measuring quality of health centers
in Iran and possibly in other developing countries.
