Customer Validation in Cross-Dock (Case study of cross-dock in Iran)

Considering the importance of validation of customers in the cross-dock and since this is one of the problems of implementing cross-dock system in Iran, this study attempted to extract customer validation criteria. The purpose of the research is to eliminate the distrust of distributors in receiving the funds of the sent items and the statistical sample of this research is the experts of the system of distribution of goods and validation, indicators were collected by using Delphi method and questionnaire and AHP method was used to calculate the weight and the rank of indexes.