Providing a Model for Improving the Students' Satisfaction from Governmental and Non-Governmental Universities

Purpose: The research is conducted to provide a model for improving the students' satisfaction from governmental and nongovernmental universities in Zanjan province. Methodology: The research method is mixed (quantitative-qualitative) exploratory-confirmatory. The statistical population of this research is of higher education professionals active in governmental and non-governmental universities in the qualitative section. Purposive sampling method by using snowball technique and applying theoretical saturation grounded theory of semi-structured interviews for 20 experts was used. The statistical population of the quantitative part of the research included all active students in public universities and nongovernmental universities in the second semester of the academic year 2017-2018. The data collection method of the quantitative section is a researcher-made survey questionnaire. Findings: Final model -which consists of dimensions (educational, research, administrative /financial, welfare, cultural, political, technology, virtual, and international), and 23 components and 70 indices about the field of improvement of the student satisfaction- was confirmed by the results of the research. Conclusion: The results showed that all these factors should be addressed in Improving the Students Satisfaction.