Title of article
Providing a Model for Improving the Students' Satisfaction from Governmental and Non-Governmental Universities
Author/Authors
Moafi Madani, Mahdi Islamic Azad University, Tehran , Shaban Nejhad Khas, Reza Department of Educational Management -Islamic Azad University, Takestan , Ghourchian, Nadergholi Department of Higher Education Administration - Islamic Azad University, Tehran , Zamani Moghaddam, Afsaneh Department of Higher Education Administration - Islamic Azad University, Tehran
Pages
12
From page
161
To page
172
Abstract
Purpose: The research is conducted to provide a model for
improving the students' satisfaction from governmental and nongovernmental
universities in Zanjan province. Methodology:
The research method is mixed (quantitative-qualitative)
exploratory-confirmatory. The statistical population of this
research is of higher education professionals active in governmental
and non-governmental universities in the qualitative section.
Purposive sampling method by using snowball technique and
applying theoretical saturation grounded theory of semi-structured
interviews for 20 experts was used. The statistical population of the
quantitative part of the research included all active students in
public universities and nongovernmental universities in the second
semester of the academic year 2017-2018. The data collection
method of the quantitative section is a researcher-made survey
questionnaire. Findings: Final model -which consists of
dimensions (educational, research, administrative /financial,
welfare, cultural, political, technology, virtual, and international),
and 23 components and 70 indices about the field of improvement
of the student satisfaction- was confirmed by the results of the
research. Conclusion: The results showed that all these factors
should be addressed in Improving the Students Satisfaction.
Keywords
Students' Satisfaction , Dimensions , Components and Indices of Students' Satisfaction
Serial Year
2017
Record number
2496136
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