The effect of workshop education on nurses’ professional communication effectiveness related to clients’ health

Ability for effective communication is one of the most essential skills for health system staff, especially nurses, as parts of their roles takes place only through effective communication with clients. The purpose of this study was to determine the effect of education on effectiveness of nurses’ professional communication related to clients’ health. The participants in this study were 50 nurses who were selected by convenience sampling method. Data collection tool was the questionnaire consisting of two parts; the first part contains 8 questions about personal information and work nurses and the second part contains Sussman and Krivonos’s Identify communication questionnaire. The intervention included effective communication traning workshop for nurses. 70 percent of participants were female. The mean age and work experience of participants respectively were 30.58±5.68 years and 10.42±6.42 years. the mean of samples’ communication score increased after intervention in three subgroups including, subordinates 11.62, superiors 8.87 and colleagues 6.04, which these changes were significant in the three subgroups. the results show the effect of education on nurses professional communication related to clients’ health.