Title of article :
Knowledge Management Status in a Non-Governmental Public Hospital: The Current Status and Improvement Solutions
Author/Authors :
Rabiei, Reza Department of Health Information Technology and Management - School of Allied Medical Sciences - Shahid Beheshti University of Medical Sciences, Tehran , Mohammadi Moghadam, Yousef Department of Strategic Management - Amin University, Tehran , Aslani, Nasim Department of Health Information Management - School of Health Management Information Sciences - Iran University of Medical Sciences, Tehran , Garavand, Ali Department of Health Information Technology and Management - School of Allied Medical Sciences - Shahid Beheshti University of Medical Sciences, Tehran , Kazemnejad, Anoshirvan Department of Biostatistics - School of Medical Sciences - Tarbiat Modares University, Tehran , Abhari, Shahabeddin Amol Faculty of Paramedical Sciences - Mazandaran University of Medical Sciences, Sari
Abstract :
Introduction: Knowledge management (KM) has a pivotal role in optimizing performance at
organizations. In recent decades, hospitals used KM to achieve optimized performance. This
study aimed to determine the knowledge management status in a non-governmental general
private hospital in Tehran in 2019.
Methods: This cross-sectional study was done in 2019. We selected 171 clinical and
administrative staff at the hospital by using random sampling. Data were collected through
a valid and reliable questionnaire. Data analysis was done by SPSS v 22 through descriptive
and analytical statistics.
Results: The results of the study showed that KM dimensions had an inappropriate status
(2.99 out of 5). Among the KM dimensions, Technology had a worse status than others (2.72
out of 5). Moreover, there was a significant relationship between People and Technology
(P<0.0001, r=0.59). Also, there was a significant relationship among all of the KM Process
components (P<0.01).
Conclusion: Due to the inappropriate situation of technology in the hospital, the managers
should help to provide hardware and software requirements and make it a leading hospital for
technology use. Due to the positive relationship between People and Technology, equipping
the hospital with new technologies led to an increase in the person’s abilities and improvement
of the health care services delivered to the patients.
Keywords :
Knowledge management , Hospital , Processes , People , Technology
Journal title :
Journal of Health Management and Informatics
