Project Performance Framework: The Role of Knowledge Management and Information Technology Infrastructure

In the new construction era, construction projects are influenced by many unpredictable factors. In an unpredictable and uncertain environment, one of the major sources of sustaining competitive advantage is utilizing knowledge management and information technology to boost project performance. This article proposes to empirically investigate whether Knowledge Management (KM) and Information Technology Infrastructure (ITI) affect the Project Performance (PP), as well as to identify factors and barriers that influence the implementation of KM and ITI to support PP in Construction Consulting Companies. Seven consultants from Malaysian construction consulting companies were involved in the qualitative research process, which was blended within a case study design. Significant patterns and themes are identified and presented in this article. A conceptual research framework based on the qualitative analysis of how IT and KM support project performance is proposed. The model comprises four major components: knowledge management, ITI capability and project performance as well as factors and barriers that influence the implementation of KM and ITI capability to support project performance.