مرکز منطقه ای اطلاع رساني علوم و فناوري - Encouraging “friendly” complaint behavior in industrial markets: Preventing a loss of customers and reputation

Title of article :

Encouraging “friendly” complaint behavior in industrial markets: Preventing a loss of customers and reputation

Author/Authors :

Scott W. Hansen، نويسنده , , John E. Swan، نويسنده , , Thomas L. Powers، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1996

Pages :

From page :

271

To page :

281

Journal title :

Industrial Marketing Management

Serial Year :

1996

Journal title :

Industrial Marketing Management

Record number :

254732

Link To Document :