Managing Conflict in The Nigerian Construction Industry: A Study of Jos in North-central Nigeria

The study investigated the causes of conflict and, the strategies for managing them in terms of resolutions and prevention. A quantitative approachusing questionnaire survey was adopted to empirically test the opinions of construction professionals on causes of conflicts and management of conflicts in construction projects within Jos in North-Central Nigeria. The results reveal that the major cause of conflict in construction projects is “differences among team professionals” with percentage rating of 81%. The results also show that the management strategies mostly adopted in conflict resolution within the study area is “Negotiation and Re-negotiation” which is rated highest with 53%. Furthermore, the most important technique employed in conflict prevention is “Definition of roles and responsibilities” with percentage rating of 81%. The results also show that conflict occur mostly at post-contract stage (the construction Phase). The study concludes that the issue of conflict management in the construction industry has reached a point where effective use of relevant strategies such as clear definition of roles and responsibilities, allowing team members to express their views, listening to suggestion by team members can no longer be ignored by all stakeholders at all stages of projects. It is therefore recommended that harmonious working relationship with project team should be ensured and maintained right from the Conception to Commissioning of projects.