• Title of article

    Understanding the interfaces:: How ocean freight shipping lines can maximize satisfaction

  • Author/Authors

    Srinivas Durvasula، نويسنده , , Steven Lysonski، نويسنده , , Subhash C. Mehta، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2002
  • Pages
    14
  • From page
    491
  • To page
    504
  • Keywords
    services marketing , Service encounters , Service Quality , Service satisfaction , Decision tree
  • Journal title
    Industrial Marketing Management
  • Serial Year
    2002
  • Journal title
    Industrial Marketing Management
  • Record number

    255045

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=255045