Title of article :
A knowledge-enabled procedure for customer relationship management
Author/Authors :
Yichen Lin، نويسنده , , Hwan-Yann Su، نويسنده , , Shihen Chien، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2006
Keywords :
Knowledge management (KM) , E-Business , Customer Relationship Management (CRM)
Journal title :
Industrial Marketing Management
Journal title :
Industrial Marketing Management
