The Influence of Employee Satisfaction in Supporting Employee Work Performance and Retention Moderated by the Employee Engagement Factor of an Institution (An Empirical Study of Binus Business School)

Employees are an important part of any organization. They play an important role as workforce providers and expertise in creating value and are one of the primary sources needed in every production process. Therefore, every organization needs reliable workforce support that can help reach their vision and mission. This includes the BINUS BUSINESS SCHOOL institution, which is trying to achieve its long term vision to become a “World-Class Knowledge Institution” by 2020. It is even more so by looking at the condition of the Indonesian upper educational industry that since early 2000 has been competing to provide new educational services to society, especially in the form of business school service. Therefore, it is crucial to maintain employee satisfaction along with their commitment and involvement in supporting the effort to achieve the long term target. The purpose of this research is to analyze the influence of employee satisfaction moderated by employee engagement towards employee work performance and retention. The respondents participated within the study are all employees of the institution, with the data gathering techniques applied include questionnaires and multiple regression analytical method with moderating variable. The study results show that employee satisfaction has significant positive influence towards employee work performance and retention. In contrast, employee engagement does not provide a significant influence toward employee work performance nor retention