EFFECT OF LEADERSHIP STYLES ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN EMPLOYEES OF TELECOM SECTOR IN PAKISTAN

This study has been carried out to examine the relationship between leadership styles and organizational citizenship behaviour in telecom companies operating in Pakistan. The three popular styles of leadership including autocratic leadership style, democratic leadership style and Laissez faire leadership style have been observed and their relationship is explored with organizational citizenship behaviour in three major telecom companies of Pakistan. Hierarchical multiple regression analysis and ANOVA have been applied on the data collected from 72 leaders and 144 subordinates to test the hypotheses of the study. Statistical findings demonstrate that there is significant difference in leadership styles across telecom companies. The findings of the study indicate that there is strong positive relationship between leadership styles and organizational citizenship behaviour. This study demonstrates that leadership styles significantly contribute to augment the organizational citizenship behaviour. Democratic leadership style stimulates more organizational citizenship behaviour among the employees. However, autocratic leader is unable to stimulate the feelings of helping others due to its task-oriented nature. Furthermore, Laissez faire leadership style has a very weak relationship with organizational citizenship behaviour.