• Title of article

    Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

  • Author/Authors

    GÜRSOY, İlkay TAŞ Akdeniz University - Tourism Faculty Dumlupınar, ANTALYA, TURKEY

  • Pages
    4
  • From page
    173
  • To page
    176
  • Abstract
    Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is an edited volume by Erdogan Koc that brings 25 authors together while Koc contributes to the volume as an author as well. The volume sets to provide a comprehensive outlook for the services failures and recovery by combining theoretical debates with examples from the field.
  • Farsi abstract
    فاقد چكيده فارسي
  • Keywords
    service failures , Recovery in Tourism , Hospitality
  • Journal title
    Advances in Hospitality and Tourism Research (AHTR)
  • Serial Year
    2017
  • Full Text URL
    dergipark.org.tr/en/download/article-file/400031
  • Record number

    2566740

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=2566740