Title of article :
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
Author/Authors :
GÜRSOY, İlkay TAŞ Akdeniz University - Tourism Faculty Dumlupınar, ANTALYA, TURKEY
Abstract :
Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is an edited volume by Erdogan Koc that brings 25 authors together while Koc contributes to the volume as an author as well. The volume sets to provide a comprehensive outlook for the services failures and recovery by combining theoretical debates with examples from the field.
Farsi abstract :
فاقد چكيده فارسي
Keywords :
service failures , Recovery in Tourism , Hospitality
Journal title :
Advances in Hospitality and Tourism Research (AHTR)
