Author/Authors :
Khankeh, Hamid‑Reza Karolinska Institutet - Department of Clinical Science and Education, Sweden , Khankeh, Hamid‑Reza university of social welfare and rehabilitation sciences - Disaster Rehabilitation Research Center, School of Nursin, Tehran , Khorasani‑Zavareh, Davoud urmia university of medical sciences - Social Determinants of Health Research Center - Department of Public Health, ايران , Khorasani‑Zavareh, Davoud Karolinska Institutet - Department of Public Health,Division of Social Medicine, Sweden , Azizi‑Naghdloo, Farah islamic azad university - School of Nursing and Midwifery, ايران , Hoseini, Mohammad‑Ali university of social welfare and rehabilitation sciences - Disaster Rehabilitation Research Center, School of Nursing, ايران , Rahgozar, Mahdi university of social welfare and rehabilitation sciences - Department of Statistics and computer, ايران
Abstract :
Background: Long wait time interval in emergency department (ED) of hospitals, from the patients’ point of view in ED is a major problem causing patients’ dissatisfaction and may result increasing in patient morbidity and indirectly nurses dissatisfaction. Evaluation of wait time intervals in ED and giving nursing feedback may improve the quality of services, as well as patient satisfaction. The present study was designed to investigate the effect of nursing triage on receiving treatment of wait time interval and satisfaction of the patients referring to ED in Shahid Rajaee hospital. Materials and Methods: This study was conducted on patients those referring to Shahid Rajaee hospital in Karaj, Iran employing quasi experimental design d ividing in two experiment and control groups during 2009. This is a quasi‑experimental study of which the data were collected by standard questionnaire covering patient satisfaction and measuring wait time. T‑test, Mann‑Whitney and frequency analysis were used to evaluate the effect of triage on wait time from receiving treatment services and patients’ satisfaction. Results: The findings showed that there was a significant difference between experiment and control groups regarding wait time from receiving treatment services and patients’ satisfaction. Conclusions: Triage could significantly reduce the wait time interval between patients’ entrance to ED to receive treatment services and enhance patients’ satisfaction. It may help nursing in emergency ward to have better performance and indirectly their satisfaction.
Keywords :
Nursing , patient satisfaction , triage , wait time
