Title of article :
Suggestion Systems: A Usability-Based Evaluation Methodology
Author/Authors :
arif, mohammed university of salford - school of built environment, UK , aburas, hani m. king abdulaziz university - faculty of engineering - department of industrial engineering, Saudi Arabia , al kuwaiti, abdullah british university in dubai, United Arab Emirates , kulonda, dennis florida institute of technology, USA
From page :
61
To page :
79
Abstract :
Usability has been used to design and assess products and websites. This paper takes the concept of usability one step further and proposes a framework to assess suggestion systems. Thus taking the concept of usability one step further and applying it in the area of ideas management through suggestion system. The fundamental premise of the article is that a suggestion system designed, with usability in mind, will improve innovation among employees, and hence increase participation. This framework was then used to assess four suggestion systems in an oil and gas company in the middle-east. These systems were further assessed for employee perception of their usability and participation. After collecting data on these three different aspects conclusions are drawn. Out of the four systems analyzed, the most usable suggestion system had the highest participation rate and the least usable system attracted the fewest suggestions.
Keywords :
Ideas Management , Innovation , User Centered Design , Usability , Management , Suggestion System , Employee Involvement in Quality Improvement
Journal title :
Journal of King Abdulaziz University : Engineering Sciences
Journal title :
Journal of King Abdulaziz University : Engineering Sciences
Record number :
2573163
Link To Document :
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