WHAT IS GREAT ABOUT THE GOVERNMENT’S TRANSFORMATION PROGRAMME?

Government Transformation Program (GTP) is a program that emphasizes high performance of civil servants and people’s satisfaction towards services given. To increase satisfaction, massive transformation and progress has been made on a number of sectors such as security, education, infrastructure, and public transport before expanding to other sectors. The government has tried to coordinate the increase in the cost of living through assistance in the form of cash vouchers, discount cards and some subsidies through 1Malaysia products. The greatness of GTP was seen in the context of implementation, impact and acceptance. In terms of implementation, the emphases on the high productivity of civil servants, as measured by the Key Performance Index (KPI) has inspired towards an efficient work production. However the specific impact on the efforts of the government to eradicate crime and corruption are not much felt by the people. This has resulted in the moderate acceptance of the GTP. Survey results found that 51 percent of respondents accepted GTP as moderate, 36 percent accepted it at a high level, while 13 percent accepted it at a low level. This means that the government should improve the effectiveness of the implementation of GTP so that the respondents (64%) who accepted at the low and moderate levels can enjoy the benefits of GTP as has been advocated.