Title of article
TRAINING TRANSFER: THE INTERACTION OF CHANGED BEHAVIOUR AND CO-WORKER SUPPORT ON JOB PERFORMANCE
Author/Authors
Shariff, Fadzilah Mohd Universiti Teknologi MARA - Faculty of Hotel and Tourism Management, MALAYSIA , Zainal, Artinah Universiti Teknologi MARA - Faculty of Hotel and Tourism Management, MALAYSIA , Hashim, Rahmat Universiti Teknologi MARA - Faculty of Hotel and Tourism Management, Malaysia
From page
44
To page
50
Abstract
The present study examined the moderating effect of changed behav-iour on the relationship between co-workers support on frontline employees job performance. The authors hypothesize that co-work-ers support are more strongly related to performance among front-line employees reporting low than high level in changed behaviour. Results of Structural Equation Modeling, gathered from 264 employ-ees who held positions as Food and Beverage outlet servers in 4 and 5 star ratings hotels, support the hypothesis. The result indicates that when frontline employees’ exhibit low changed behaviour, the relationships between co-worker support and job performance are stronger. Implications for substantive research, strengths and limita-tions, and directions for future research are offered
Keywords
changed behaviour , employees , job performance training transfer
Journal title
Journal of Tourism, Hospitality and Culinary Arts
Journal title
Journal of Tourism, Hospitality and Culinary Arts
Record number
2578163
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