PERCEPTION OF MANAGERS ABOUT THE RELATIONSHIP OF ISO 9000 CERTIFICATION WITH BUSINESS RESULTS

ISO 9000 is a widely used Quality Management System in the world. The review of literature has shown contradictory findings about its relationship with the achievement of better business results. Therefore, the relationship of ISO 9000 certification with business results needs to be explored in further details. In this study, the perceptual data was collected by using self-completion questionnaire from 306 managers of textile companies located in Pakistan. According to the findings of this study, the managers perceive that certification to ISO 9000 facilitates the companies in achievement of better business results.