EXPLORING THE FACTORS AFFECTING ERP IMPLEMENTATION QUALITY

ERP implementation projects bring tremendous advantage in spite of high cost involved and complex implementation process. The purpose of this study is to formulate a strategy to overcome ERP implementation specific challenges for the industries of developing country like Pakistan. A theoretical framework has been developed based on 87 critical failure factors obtained from comprehensive literature review divided into five main areas. Interview has been conducted from 20 organizations of Pakistan involving 40 participants from the recipient client organizations, vendors and consultant and 152 factors are identified using NVIVO for data analysis. The Critical Factors obtained from both literature and interviews were mapped to develop a conceptual framework. Results depict that Top Management Involvement and Support, Project Management, Change Management, Education and Training, Business Process Re-Engineering and Vendor Management are major factors to improve Quality of ERP implementation in Pakistan. These Critical Success Factors and there attributes are valuable contribution for the recipient client organization, ERP implementers/vendors and consultants.