Title of article
Quality and effectiveness in Web-based customer support systems
Author/Authors
Solomon Negash، نويسنده , , Terry Ryan، نويسنده , , MagidIgbaria، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2003
Pages
12
From page
757
To page
768
Keywords
User satisfaction , Web-based systems , Customer support , Information quality , System quality , Service Quality
Journal title
Information & Management
Serial Year
2003
Journal title
Information & Management
Record number
258419
Link To Document