مرکز منطقه ای اطلاع رساني علوم و فناوري - Quality and effectiveness in Web-based customer support systems

Title of article :

Quality and effectiveness in Web-based customer support systems

Author/Authors :

Solomon Negash، نويسنده , , Terry Ryan، نويسنده , , MagidIgbaria، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2003

Pages :

From page :

757

To page :

768

Keywords :

User satisfaction , Web-based systems , Customer support , Information quality , System quality , Service Quality

Journal title :

Information & Management

Serial Year :

2003

Journal title :

Information & Management

Record number :

258419

Link To Document :