Total Quality Management in the Top Rank of the Dairy Industry in Jordan

In this paper an investigation was carried out to assess the extent of the individual as well as the collective application of Total Quality Management (TQM) factors in each of the companies of the top rank of the dairy industry in Jordan. The investigation was conducted on the basis of a five point Likert scale survey. Cronbach s Alpha was computed to establish the consistency and reliability of the survey data. Using the score of the collective application of TQM factors in each company as the independent variable, the quantity in tons, of the milk processed for making all the products sold during the year of the survey for each company, was considered as the dependent variable affected by the impacts. Although the extent of the application of TQM factors showed some variation, from factor to factor and from company to another, the investigation established the significance of the extent of the application. It also showed that the correlation between the extent of the overall application and the values of the chosen performance indicator was direct and positive. A discussion of the results of the investigation, in the light of the environment pertinent to the companies, was made.