Investigating the Applicability of EFQM and KAIIAE in Jordanian Healthcare Organizations: A Case Study

This research is set out to analyze the applicability of KAIIAE and EFQM in the Jordanian healthcare organizations. Until 2011, only four Jordanian hospitals applied for the award and only one hospital won it. We chose an elite private Jordanian hospital as a candidate for this research and trained some of its employees on the award s requirements. We then translated the requirements of the award to Arabic and tabulated them into simple Excel sheets. Self-assessment was performed on the entire hospital and the result was a score of 32 out of 100. The score, while seems to be low, is actually high for an organization never considered the award before. The research team put together an action plan that raised the score to 45 or 50 within one year, which is a great score, compared with elite healthcare organizations world wide. This research proves that when simplifying the EFQM requirements and training the hospital personnel, excellence models become very applicable in Jordanian hospitals.